Refund & Return Policy

ESSENTIALS REFUND & RETURN POLICY

HARDWARE:

Defective hardware purchased will not be covered by Essentials please contact the manufacturer of the product to process a return. If you need help filling a return with the manufacture please feel to reach out to one of our representatives

DISPOSABLES

All Disposable sales are final. We do not accept returns or exchanges on Disposables.

E-LIQUIDS/E-JUICES

All E-Liquid/E-Juice sales are final. We do not accept returns or exchanges on E-Liquids/E-Juices.

GLASS PRODUCTS OR WATER PIPES:

Damaged or broken items must be claimed within 24 hours from the time of delivery. We will not accept any claims after 24 hours and are reviewed on a case by case basis.

Processing Your Return:

Upon submission of our returns form, our Returns Department will review the claim and provide you with final disposition. If found defective, we will issue a store credit or replacement depending on your requested resolution. Please Note: If a replacement device is not available, we reserve the right to issue a store credit.

We will do our best to resolve any issues that you have with our products. We may at times, decide to approve a return/claim that may fall outside of the guidelines described above. A 20% restocking fee will be applied to those items and the subsequent shipping fees will be the sole responsibility of the customer. Special approval is granted only upon our discretion.